How can we help?

  • Can I change or cancel my order?
  • Can I return or exchange an item?
  • How do I return an item?
  • How long does it take to return an item?
  • Where is my order confirmation?
  • What are your processing and delivery times?
  • How much is shipping?
  • Can I track my order?
  • My son loves these light-up boots. He worries that how long will the light last?
  • How is the smell of light up boots?
  • Does the rubber boots have strong smells?
  • If the handles firm?
  • If My daughter is 9yrs and wears size 3.5, what size should I get in rain boots?
  • How to clean the rainboots.
  • Does the prints on the boots would fade over the time?
  • My daughter got her silver/white pair dirty on the inside with dirty feet. Can I wash the inside?

Order & Returns

Can I change or cancel my order?

All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order. 

Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

How do I return an item?

Please contact our customer service team via help@yourstorename.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Shipping

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@landchiefboots.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

What are your processing and delivery times?

Your order will be shipped the same, or next, business day. During sale events and a new collection launch, there may be a slightly longer duration.

All domestic orders are hand-picked and packed with Amazon Warehouse. The quick and efficient Amazon logistics could help us give you better customer experience. 

Once your order has been placed you will receive an order confirmation email. Once your order has been despatched you will immediately receive another confirmation email with your tracking number.

We have Three shipping method: Standard (3-5 business days), Expedited (2 business days), Priority Next( 1 business day)

 

 

How much is shipping?

Shipping costs depend on the item you’ve ordered and the area where it’s being delivered.

Please refer to this delivery cost table below. If your order value is more than $50, we provide free Standard shipping within the U.S.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Product

My son loves these light-up boots. He worries that how long will the light last?

The lithium coin batteries we use in our boots have been sent to test by a third party. We will attach a test certification in our brand blog post, and it shows that these batteries are able to support over 300000 times of flashing.

How is the smell of light up boots?

The smell is sometimes noticeable due to the normal production process. In this situation, we suggest you may leave it at some open area for one or two days. The smell should go away quickly. If you still have concerns on smell, please do not hesitate to contact us.

Does the rubber boots have strong smells?

Our rain boots are made of natural rubber with cotton inner lining. So, everything comes directly from our mother earth, and we are grateful for that! You can rest assure any smell is natural and safe. In fact, if your rain boots don’t smell like this, it may indicate these boots aren’t made from natural rubber or it may have added some extra chemical to remove its smell.

If the handles firm?

The handle is part of the boot because it vulcanizes with the body under the high-temper vulcanization. It would not fall off, and kids could carry it with a peace of mind.

Size

If My daughter is 9yrs and wears size 3.5, what size should I get in rain boots?

I would buy at least a half size larger or maybe one size so you have growing room. For more reference, please go to our size chart.

  • For age 1-2, the preferred size would be Kids 5-7
  • For age 2-4, the preferred size would be Kids 8 to 11.
  • For age 4-6, the preferred size would be Youth US Size 1 to 2.
  • For age 8-10, the preferred size would be Youth US Size 3 to 4.

Cleaning & Care

How to clean the rainboots.

To keep your rubber boots look their best, we recommend to rinse away any wet debris or mud after each wearing with plain water. Allow the boots to air dry naturally away from direct heat sources like heaters or full sunlight.

 1: However, If the mud has dried, use a medium bristle brush to brush it away. Pay particular attention to the treads on the soles. You may need to use a smaller brush, like an old toothbrush to remove the mud from the treads. When the boot is completely clean, simply wipe down with an old cloth dipped in warm water.

 2: To remove heavier soil or winter salts, mix one teaspoon of dish detergent in two cups of warm water. Dip a cloth in the solution and clean the boots from the top to the bottom. Finally, rinse by wiping down the boots with plain water and a clean cloth.

Does the prints on the boots would fade over the time?

Our prints first transfer to the rubber patch, and then each boots have to put onto the van to be vulcanized under 145 ℃ temperature。Under these two steps, the prints would always look as new.

My daughter got her silver/white pair dirty on the inside with dirty feet. Can I wash the inside?

To clean the inside, mix a solution of one teaspoon liquid heavy-duty laundry detergent that contains enough enzymes to break apart soil (Tide are considered heavy-duty) and two cups warm water. Soak a clean cloth in the solution and wipe down the entire interior of the boot. Next, dip a second clean cloth in plain warm water and rinse away the detergent solution.

As an added precaution to prevent the growth of bacteria, mix a 50/50 percent solution of distilled white vinegar and water. Place the vinegar mixture in a spray bottle and lightly mist the inside of the boots. Allow the boots to air dry away from direct heat and sunlight.